Refund Policy

1. Introduction

At Harsh International Limited, we strive to ensure customer satisfaction with our import-export services. This Refund Policy outlines the conditions under which refunds may be requested and processed. By engaging with our services, you agree to the terms outlined in this policy.

2. Refund Eligibility

2.1. General Conditions
Refunds are considered under the following circumstances:

• Defective Goods: If the goods received are defective or not as described.
• Incorrect Goods: If the goods received are not what was ordered.
• Shipping Errors: If there is an error in shipping that is our fault.

2.2. Non-Eligible Situations
Refunds will not be granted for:

• Change of Mind: Products returned due to a change of mind or preference.
• Custom Orders: Goods that were specially ordered or customized for you.
• Shipping Costs: Shipping costs are non-refundable except in cases where we are at fault.

3. Refund Request Procedure

3.1. Submission
To request a refund, please contact us within [number] days of receiving the goods. Provide the following information:

• Order number
• Description of the issue
• Proof of purchase (e.g., receipt or invoice)
• Photographic evidence of the defect or issue (if applicable)

3.2. Contact Information
Refund requests should be sent to:
Harsh International
167-169, Great Portland Street, London, England W1W 5PF
England and Wales
info@harshinternational.co.uk
+447458197136

4. Refund Processing

4.1. Review
Upon receiving your refund request, we will review the information provided. We may contact you for additional details or to arrange for the return of the goods if necessary.

4.2. Approval
If your refund request is approved, we will process the refund within [number] business days. Refunds will be issued using the original payment method or as otherwise agreed upon.

4.3. Return of Goods
If a return of goods is required, please follow the instructions provided by our customer service team. Goods must be returned in their original condition and packaging.

5. Refund Exceptions

5.1. Partial Refunds
In some cases, partial refunds may be issued based on the circumstances and the condition of the returned goods.

5.2. Processing Fees
Refunds will not include any processing or handling fees that were incurred during the original transaction.

6. Contact Us

For any questions or concerns about this Refund Policy or to request a refund, please contact us at:

Harsh International Limited
167-169, Great Portland Street, London, England W1W 5PF
England and Wales
info@harshinternational.co.uk
+447458197136

7. Policy Updates

We reserve the right to update or amend this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Please review this policy periodically to stay informed of any updates.